Terms of Service – KEOZ Digital

Keoz Digital Pty Ltd

ABN: 67 215 735 817 · Last updated: April 2026 · Melbourne, Victoria, Australia

These Terms of Service govern the engagement of Keoz Digital Pty Ltd by clients for digital marketing services. By engaging our services you agree to be bound by these Terms.

Acceptance of Terms

By engaging Keoz Digital Pty Ltd (“Keoz Digital”, “we”, “us”, or “our”) for any services — whether through our website at keozdigital.com.au, via email, or through any service agreement — you (“the Client”) agree to be bound by these Terms of Service (“Terms”).

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, please do not engage our services.

We reserve the right to update these Terms at any time. Continued use of our services after any changes constitutes acceptance of the revised Terms.

Services

Keoz Digital is a digital marketing agency based in Melbourne, Victoria, Australia. We provide the following services:

Google Ads campaign management and optimisation
Meta (Facebook and Instagram) Ads management
Paid media strategy and planning
Performance reporting and analytics
Marketing attribution and tracking setup
Other digital marketing services as agreed in writing

The specific scope of services, deliverables, and timelines for each engagement will be set out in a separate Proposal or Service Agreement. These Terms apply to all engagements unless otherwise agreed in writing.

Eligibility

Our services are available to businesses and individuals who are at least 18 years of age and are legally permitted to enter into binding contracts under applicable law. By engaging our services, you confirm that you meet these requirements.

You also confirm that any advertising campaigns, products, or services you ask us to promote comply with all applicable laws, regulations, and the policies of relevant advertising platforms including Google Ads and Meta Ads.

Client Obligations

To allow us to deliver our services effectively, you agree to:

Provide accurate, complete, and timely information, assets, and access required for us to perform the agreed services
Grant us necessary access to your advertising accounts, analytics platforms, and relevant tools
Ensure that all content, products, and services you ask us to advertise are lawful and comply with platform policies
Review and approve campaign materials within agreed timeframes
Promptly inform us of any changes to your business, products, or target audience that may affect campaign performance
Pay all invoices in accordance with the payment terms set out in your Service Agreement

Delays caused by the Client’s failure to fulfil these obligations may affect delivery timelines. Keoz Digital will not be held responsible for underperformance resulting from incomplete or inaccurate information provided by the Client.

Payment & Fees

Fees for services are as agreed in your Proposal or Service Agreement. Unless otherwise stated:

Invoices are issued monthly in advance for retainer engagements
Payment is due within 14 days of the invoice date
All prices are in Australian Dollars (AUD) and exclusive of GST
GST will be added to all invoices where applicable
Late payments may incur interest at a rate of 2% per month on the outstanding balance

Advertising spend (e.g. Google Ads budget, Meta Ads budget) is separate from our management fees and is billed directly to the Client’s own accounts or invoiced separately as agreed. Keoz Digital does not retain any portion of advertising spend as additional fee unless explicitly stated.

We reserve the right to pause or suspend services if payment is overdue by more than 14 days, without liability for any resulting loss of campaign performance.

Intellectual Property

Upon receipt of full payment for the relevant services, any creative assets, copy, or materials produced specifically for the Client become the Client’s property.

Keoz Digital retains ownership of all internal tools, processes, templates, methodologies, and pre-existing intellectual property used in delivering services. Nothing in these Terms grants the Client any rights to our proprietary systems, software, or tools.

The Client grants Keoz Digital a non-exclusive licence to use their brand assets, logos, and materials solely for the purpose of delivering the agreed services.

Keoz Digital may reference the Client’s name and general results (without disclosing confidential information) in our own marketing materials and case studies, unless the Client requests otherwise in writing.

Data & Privacy

Keoz Digital accesses client advertising accounts and data solely for the purpose of managing and reporting on campaigns on the Client’s behalf. We do not sell, share, or disclose client data to any third party other than as required to deliver the agreed services.

In the course of providing services, we may access data via third-party platforms including the Google Ads API and Meta Ads API. All such access is conducted in compliance with the relevant platform’s terms and data policies.

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms. By engaging our services, you acknowledge and agree to our Privacy Policy.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed in the course of the engagement, including but not limited to campaign performance data, business strategies, pricing, and client lists.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or a regulatory authority.

This confidentiality obligation continues for two years after the termination of the engagement.

Limitation of Liability

Keoz Digital provides services with reasonable skill and care. However, digital advertising results depend on many factors outside our control — including platform algorithm changes, market conditions, and competitor activity — and we do not guarantee specific outcomes, results, or return on ad spend.

To the maximum extent permitted by law, Keoz Digital’s total liability to the Client for any claim arising from these Terms or the provision of services is limited to the total fees paid by the Client to Keoz Digital in the three months preceding the claim.

We are not liable for any indirect, consequential, special, or punitive damages, including but not limited to loss of revenue, loss of profits, or loss of data, even if we have been advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded under Australian consumer law.

Termination

Either party may terminate the engagement by providing 30 days’ written notice, unless a different notice period is specified in the relevant Service Agreement.

Keoz Digital may terminate the engagement immediately and without notice if:

The Client fails to pay an overdue invoice within 14 days of a written reminder
The Client asks us to undertake activity that violates applicable law or platform policies
The Client engages in conduct that is abusive, threatening, or otherwise unacceptable

Upon termination, the Client remains liable for all fees for services rendered up to the date of termination. Any advertising accounts or assets that belong to the Client will be returned or access restored promptly.

Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Both parties agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from these Terms or the provision of services.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact

If you have any questions about these Terms, please contact us:

Keoz Digital Pty Ltd

ABN: 67 215 735 817

Melbourne, Victoria, Australia

keozdigital.com.au

mack@keozdigital.com.au