Privacy Policy – KEOZ Digital

Keoz Digital Pty Ltd

ABN: 67 215 735 817 · Last updated: April 2026 · Melbourne, Victoria, Australia

Keoz Digital Pty Ltd (“Keoz Digital”, “we”, “us”, or “our”) is a digital marketing agency based in Melbourne, Victoria, Australia. This Privacy Policy explains how we collect, use, store, and protect information in connection with our services and the advertising platforms we access on behalf of our clients.

We are committed to protecting personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Who This Policy Applies To

This Privacy Policy applies to:

Clients who engage Keoz Digital for digital marketing services
Visitors to our website at keozdigital.com.au
Any individuals whose information is provided to us in the course of a client engagement

By engaging our services or using our website, you agree to the collection and use of information as described in this Policy.

Information We Collect

We may collect the following types of information:

From clients and their advertising accounts:

Business contact details (name, email address, phone number, business address)
Advertising account credentials and access tokens for Google Ads, Meta Ads, and other platforms
Campaign performance data (impressions, clicks, spend, conversions, ROAS, and related metrics)
Ad creative assets, copy, and audience configurations
Website analytics and conversion tracking data
Billing and invoicing information

From website visitors:

Information submitted via contact or enquiry forms (name, email, business details)
Analytics data collected automatically via cookies or similar technologies (page visits, referral source, device type)

How We Use Information

We use the information we collect to:

Deliver, manage, and optimise Google Ads and Meta Ads campaigns on behalf of our clients
Access advertising platform data via APIs (including the Google Ads API and Meta Marketing API) solely to provide agreed services
Generate performance reports and insights for client review
Communicate with clients about campaign performance, strategy, and invoicing
Improve our internal tools, processes, and service quality
Comply with our legal obligations and platform policy requirements

We do not use client advertising data for any purpose beyond delivering the services agreed with that client. We do not use one client’s data to benefit another client.

Google Ads API Data

In the course of managing Google Ads campaigns, we access data through the Google Ads API. This access is used exclusively to:

Retrieve campaign, ad group, keyword, and product performance metrics
Monitor and manage campaign budgets and statuses
Generate reporting data for client dashboards and performance reviews
Identify optimisation opportunities on behalf of the client

Our use of data obtained through the Google Ads API complies with the Google Ads API Terms of Service and Google’s data policies. We do not sell, transfer, or use this data for any purpose other than providing services to the authorised client account holder.

Access to Google Ads accounts is granted by the client and can be revoked at any time through Google Ads account settings.

Meta Ads API Data

Where clients engage us for Meta Ads management, we access data through the Meta Marketing API. This access is used exclusively to:

Retrieve campaign and ad creative performance data
Manage ad campaigns, budgets, and targeting on the client’s behalf
Generate performance reports and creative insights

Our use of Meta platform data complies with Meta’s Platform Terms and Developer Policies. We do not sell or share Meta advertising data with any third party. Access can be revoked at any time via Meta’s App Settings.

Data Storage & Retention

Client advertising data accessed via third-party APIs may be stored in our internal systems for the purpose of generating reports and tracking performance over time.

We retain client data for the duration of the engagement and for up to 12 months following termination, after which it is deleted or de-identified. Clients may request earlier deletion by contacting us directly.

Billing and business records may be retained for up to 7 years to meet our legal and tax obligations under Australian law.

Data Sharing & Disclosure

We do not sell, rent, or trade any personal or business data. We may share information only in the following limited circumstances:

With advertising platforms (Google, Meta) as required to deliver campaign management services
With trusted third-party tools used to deliver our services (e.g. analytics or reporting software), under confidentiality obligations
Where required by law, regulation, or a lawful request from a government or regulatory authority

We do not share one client’s data with any other client or third party for commercial purposes.

Website Cookies & Analytics

Our website (keozdigital.com.au) may use cookies and analytics tools to understand how visitors interact with the site. This data is aggregated and not linked to personally identifiable information.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

Security

We take reasonable steps to protect the information we hold from misuse, loss, and unauthorised access. This includes:

Secure storage of API credentials and access tokens
Access controls limiting data access to authorised team members only
Use of encrypted connections (HTTPS) for all data transmission

While we take these precautions, no method of transmission or storage is completely secure. We encourage clients to keep their own account credentials confidential and to notify us immediately if they suspect unauthorised access.

Your Rights

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your information (subject to our legal retention obligations)
Withdraw consent for us to access your advertising accounts at any time

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or platform requirements. The current version will always be available at keozdigital.com.au/privacy-policy.

Continued engagement with our services after any update constitutes acceptance of the revised Policy.

Contact

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

Keoz Digital Pty Ltd

ABN: 67 215 735 817

Melbourne, Victoria, Australia

keozdigital.com.au

mack@keozdigital.com.au